Claims and Complaints

Claims

Insurance Placement Agency S.r.l. offers legal advice and assistance in every stage of the claims reporting and management process.

Insurance Placement Agency S.r.l. provides to collect and transmit papers, with due respect for contractual commitments, to the Loss Adjuster, following the claims management iter up to its natural conclusion.

Our knowledgeable and expert team aims to have the client feeling secure and safeguarded.

To get in touch with our Claims Office: sinistri@ipagency.it

Complaints

Any potential complaint about the contractual relation will need to be forwarded in writing according to the procedures and addressess here reported for each of the Insurance Undertakings in a business relationship with Insurance Placement Agency S.r.l.:

ASSICURATRICE MILANESE S.p.A

Ufficio Reclami

Corso Libertà 53,

41018 San Cesario sul Panaro

servizio.reclami@assicuratricemilanese.it

fax +39 059 8672387

CIG PANNÓNIA GROUP

Any potentially dissatisfied client in regard to a Company contract or an insurance service can lodge a complaint notifying Name, Surname and Policy Number to the following contacts:

Cig Pannónia Life Insurance Nyrt.,

Customer Service Department,

1502 Budapest, Pf. 516;

ugyfelszolgalat@cig.eu;

tel. 06-40-555-888;

fax 06-1-247-20-21

ELBA ASSICURAZIONI S.p.A

Any potentially dissatisfied client in regard to a Company contract or an insurance service can lodge a complaint notifying Name, Surname and Policy Number to the following contacts:

Segreteria Generale Funzione Reclami

Via Mecenate 90,

20138 Milano

reclami@elbassicurazioni.it;

fax +39 02 92885749

FILO DIRETTO ASSICURAZIONI S.p.A.

Servizio Reclami

Via Paracelso 14/3,

20864 Agrate Brianza (MB)

reclami@filodiretto.it

fax +39 039 6892199

GLOBAL ASSISTANCE S.p.A.

Ufficio Gestione Reclami

Piazza Diaz 6,

20123 Milano

Responsabile: Dott.ssa Beatriz Garcìa Acedo

gestione.reclami@globalassistance.it;

tel. 02 43335042

LLOYD’S OF LONDON

Ufficio Italiano dei Lloyd’s – Servizio Reclami

Corso Garibaldi 86,

20121 Milano

servizioreclami@lloyds.com o servizioreclami@pec.lloyds.com;

fax +39 02 63788857

METLIFE EUROPE LIMITED

Any potentially dissatisfied client in regard to a Company contract or an insurance service can lodge a complaint by employing the appropriate form found in the Assistenza Clienti – Reclami section of our website: www.metlife.it

MetLife – Rappresentanza Generale per l’Italia Ufficio Reclami

Via Andrea Vesalio, 6

00161 Roma

reclami@metlife.it;

tel. + 39 06 492161

fax +39 06 49216300

NOBIS COMPAGNIA DI ASSICURAZIONI S.p.A.

Any potentially dissatisfied client in regard to a Company contract or an insurance service can lodge a complaint by employing the appropriate form found in the Reclami section of our website: www.nobisassicurazioni.it

Alternatively, the contracting party is requested to write a “Complaint Comunication” duly notifying Name, Surname and Fiscal Code (or IVA) to forward to one of the following addresses:

NOBIS Compagnia di Assicurazioni S.p.A. – UFFICIO RECLAMI

Via Lanzo 29,

10071 Borgaro Torinese (TO)

reclami@nobisassicurazioni.it

Tel. 011 4518744 (dal lunedì al giovedì dalle 9.00 alle 12.00 ed il venerdì dalle 9.00 alle 12.00)

Fax 011 4518730

QBE INSURANCE (EUROPE) LIMITED

QBE Insurance (Europe) Ltd Rappresentanza Generale per l’Italia – Servizio Reclami

Via Melchiorre Gioia 8,

20124 Milano

reclami@it.qbe.com

STARSTONE INSURANCE LTD

Starstone Insurance Ltd,

Corso Magenta 10,

20123 Milano

Fax +39 02 43633912

SWISS RE INTERNATIONAL SE

Swiss Re International Se,

Via dei mercanti 12,

20121 Milano

TUTELA LEGALE S.p.A.

Tutela Legale Spa – Funzione reclami

Via Podgora 15,

20122 Milano

reclami@tutelalegalespa.it,

tel. 0289600700,

fax +39 02 89600719